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4.9

Based on 104 reviews

The Fitness Shop

4.9

Andrew Vermeulen

11:23 09 Oct 21

Two people made the experience smooth and enjoyable.Tracey in sales, she helped when I messed up my delivery details and took the stress out of it.Ash in the warehouse, he bent over backward to get my order delivered on an afternoon I had off (work as a vet) and it was very appreciated as it would have been a couple weeks until I could have otherwise got the gear.I would highly recommend The fitness shop, you won't regret the service

Jaroslav Bohac

22:56 01 Oct 21

Excellent service, product arrived next day as expected in great condition, will definitely look to purchase from you again.

Maha Lalala

13:13 27 Sep 21

AMAZING team! Big thankyou to Tracy for her professionalism and team! Highly recommend!

Rory Bourke

04:29 27 Aug 21

Tracey on the phone was fantastic to deal with, had an answer to every question and delivered same day!

Renee Ivarsen

01:56 21 Aug 21

Such prompt communication through lockdown. Great customer service, would recommend.

Luke O'Neill

00:48 19 Aug 21

Could not have asked for better service, i had a question on a product and had a response almost straight away at 8am in the morning.Quick delivery and no question i had was too much.Will be buying more product from here in the future. Keep up the great work

Mokhles Barazi

05:34 17 Aug 21

I was looking to buy the Horizon GR7 spin bike and had some questions about it’s meters (power, cadence…etc) and it’s Zwift comparability and Ash was very knowledge to give great answers to all of my concerns. I am very happy with the bike and happier with the level of service I received. Very friendly and “willing to take the extra mile”. The service and delivery were just fantastic. Highly recommended.

Fatih Binyazar

03:15 15 Aug 21

I was in the market for an exercise bike and stumbled across The Fitness Shop with a google search ... and boy am I glad I found them!!!I had an idea of the bike I wanted and called the Fitness Shop and had a great conversation with them about the exercise bike I wanted to buy and got all the information I needed.I ordered it online and collected it within an hour from the warehouse (collected safely and adhering to Covid lockdown protocols).I can't be happier and would not shop anywhere else for my fitness needs.These guys are the best!

Luci M

07:00 25 Jul 21

I decided to purchase an elliptical trainer during Vic lockdown 5.0 and was unsure what to get. I spoke to Ash at The Fitness Shop Essendon and he provided all the information I needed. He also had an elliptical trainer on sale for at least 20% cheaper than anyone else on the internet. He organised for the delivery to be made the following morning. Can not fault the level of service I received at each stage of this transaction. I would not hesitate to purchase from them again and I would recommend this shop to others.

Mark Sango

12:28 30 Jun 21

Fantastic service, even through messenger late on a Wednesday night! Ash is great!

Kelly Fernandes

05:35 15 Jun 21

Very happy with my Horizon Omega Z treadmill. I want to specially John who delivered and installed the treadmill. He went above and beyond to show me how to work and maintain the treadmill. I also really appreciate that he was very particular about keeping my place clean and also helped with taking all the cardboard out. It's the little things! I did feel for him though - he definitely needed another person to help get the treadmill into the house especially because I live in a unit but I was not aware that I could book for another person. But nonetheless, thanks to the whole team. Fast booking, quick delivery and excellent service!

Javier Avilés

05:59 23 May 21

Bought a pivot fitness squat rack with bar and weights from this shop right in the middle of the lockdown and couldn't be happier. The staff were very helpful every step of the way. I'll be coming to The Fitness Shop for all my future fitness equipment needs. Thanks again.

Moya Alford

12:26 20 Apr 21

A+

Dmitry Yakhnov

00:06 17 Mar 21

Delivery time might depend on supplier, happy to wait.

James Ackland

22:32 14 Jan 21

Even though gyms have re-opened, I'm too scared to go back to them. I was a germaphobe before COVID, you can imagine what I'm like now.After a lot of research, I decided on the Horizon Andes 5 Crosstrainer and I was blown away by how fast it was delivered. From ordering to it being at my front door, it was just under 2 hours.The manual isn't great for the machine, so I shot a quick email off asking if they knew how to connect the machine to my Home Wifi and Ash was fantastic, sent me a YouTube video which showed the step missing from the manual.Can't recommend these guys higher and I'll be purchasing more equipment from them in the coming months.

kosta raikhlin

02:09 14 Jan 21

The place with the best customer service and the most honest people. Thank youhighly recommended.

Piotr Klank

06:53 19 Nov 20

Great experience. I was looking to buy some equipment and was assisted by good advice from TFS. Unfortunately, there was an issue with what I bought, which sometimes happens. It was quickly replaced with no issues, and has worked well since. I would certainly recommend.

Shadi Zeidan

23:49 29 Sep 20

I was DESPERATE for some Kettlebells and Ash straightened me out same day! Considering how difficult things are at the moment, it was nice to have something like this work out so smooth and easy. Really appreciate it!

M Farrell

10:12 20 Aug 20

So far my dealings with this shop is great. They seem to know their products well and honest with the availability of and price. I was able to pick up my purchase on the exact date quoted. Staff were efficient and friendly.Base on the above experience, I trust that their after sales service would be outstanding as well. I would recommend this business to others.Update on after sales service: I have had trouble connecting my bike’s Bluetooth with my iPad. Tried turning on and off Bluetooth several times, didn’t work. Called the shop for assistance, they advised us to change the battery in the bike. Magic! Problem solved. So far the bike is great, working like clock work.

Liz Liffy

05:36 05 Aug 20

We popped by in this shop yesterday. Even with stock not available, the guy was very nice and provided advice. Excellent customer service and honest. Good luck in lockdown 2.1! Will definitely go back with my son (13yo) once the world is back to normal .

Jack Ong

13:42 03 Aug 20

Best operator and expert advise. Bought a water tower and nohrd bars from Ash and he was always happy to help. Installation of my home gym was done meticulously and would definitely recommend this store.

Nicholas Bassett

08:04 18 Jul 20

Great place, willing to work with you to get you what you need. If they don't have it in stock, they're very clear on what they can order and when it will arrive.

Trieu Nguyen

08:07 13 Nov 19

Patricia Spina

06:37 12 Oct 19

Driving past the shop totally by accident really, went in, couldn't be happier that we did. Had been looking for an exercise bike for a while but unsure what to get. Ash was extremely helpful in recommending the right upright bike for our needs. Both my daughter and I are very happy with it.

Deidre Willmott

22:51 09 Jul 19

Very happy to recommend The Fitness Shop. Ash is very knowledgeable and helpful. The equipment is high quality, was delivered on time and professionally installed.

Anoush Barrie

00:04 30 Jun 19

From the time I contacted Ash I knew that it would be a good experience. He answered all my many questions and offered me alternatives which in the long run has worked out perfectly. He could have sold me a dearer option but I appreciated his honesty and will be happy to recommend to The Fitness Shop to anyone looking for great advice, service, delivery and installation. All handled very professionally. Keep it up.

Michael Allen

05:37 29 Jun 19

My wife and I recently purchased a fully reconditioned Technogym 700 Elite Treadmill from the Fitness Shop. They were really helpful to talk to and made it easy to select the right Treadmill. Fully recommend the Fitness shop We use the treadmill most days and its used by the whole family. After 3 weeks i feel really great.

BRENDAN DOWNEY

04:29 28 Jun 19

Both in our 50's , we found the staff to be extremely helpful and understanding. Huge choice of equipment and very easy to understand instructions on the use of all types of equipment - even for oldies ! Very good deal , so much so that a second treadmill was bought by our son.The delivery staff were also very good , with friendly courteous staff who were punctual and even took away the packaging after setting the machine up exactly where we wanted it.Overall , the whole experience was a pleasure.

Kumar C

00:59 28 Jun 19

136Alex

03:46 06 Apr 19

Friend of The Honey Badger

06:33 09 Feb 19

I purchased some boxing gear today. I was asked what my specific goals were and Ash sold me items that suited the boxing training I do. He didn't try to sell me anything more than I needed, only the items that served the purpose. He didn't try to sell me the most expensive of the products, only what would serve the purpose. Ash is a gentleman.

Dimitris Tsilikis

09:09 04 Feb 19

Sorry for late feedback. Too busy working on my excellent waterrower. Thanks Ash! Great product and great service!

Dex Coleby

10:48 21 Jan 19

Bought a battle rope from Ash and got some good advice on supplements too. Great for random bits of kit and knowledgeable service.

Jules Nicholson

10:04 17 Jan 19

Excellent Service, very happy with our WaterRower. There was no pressure or up-selling, the salesman gave us the facts, we compared a couple of rowers and chose the one which best met our needs & budget. The shop is well stocked with quality equipment, would definitely go back.

Ros Harris

22:08 11 Jan 19

High quality products and excellent service. Ash was very easy to deal with, knowledgeable and not the slightest bit pushy. I am very happy with my purchases and will definitely be returning to 'the fitness shop' in the future.

Nathan Anderson

09:33 10 Jan 19

Very happy with my purchase - Ash was great to deal with, and very knowledgeable about the product.

David Vlasic

23:02 07 Jan 19

Quality product that's matched with outstanding service. I can highly recommend Ash and his team.

Noelene Nolan

07:43 04 Jan 19

I found the whole team at the Fitness Shop went above and beyond my customer service expectations. A big thank you to Ash who was very informative and guided me through the process. He made my purchase of my first treadmilll so easy and less daunting in purchasing my treadmill for weight loss and rehabilitation purposes. I would definitely recommend the fitness shop for any future fitnesss purposes.

Darren Scott

05:33 04 Jan 19

I bought a Technogym MyRun for Ash just over 3 months ago. I’ve done close to 500km and love it.The service, support and advice provided was exceptional. I’d be happy to call them next time I’m looking for gym equipment.

Jul C

02:02 27 Dec 18

Friendly and efficient service. Easy to communicate with when ordering online. Will come back when wanting more equipment.

Phillip Diasinos

04:45 09 Nov 18

I was looking around for a re-bounder and was unable to get any useful feedback on the difference in product ranges and costs until I had a chat with Ash. His knowledge was great and he sold me a product to cater for my requirements, not just pushing an up sell. He processed the order and had the product on my doorstep the very next day. Great service and a great product range. I would highly recommend The Fitness Shop

Rappd

00:58 07 Nov 18

Awesome store with a wide range of quality fitness equipment and Gym accessories.

David Sagar

13:18 24 Sep 18

Ash and the team at the fitness shop were oustanding in helping me set up my home Gym.

Peter O

23:48 23 Sep 18

Ash was great and really helpful....got what I wanted in quickly and was quick in getting it to me. Definitely deal with him again.

ranjit rao

05:12 21 Sep 18

Fantastic service and delivery. Ashe is an honest service provider in the fitness space. I will use them for further purchases .

vic Velthuis

00:33 14 Sep 18

Purchased adventure 5 excellent advice from ash. Had issue with belt which could have been expensive with cheaper brands but all covered by excellent warranty. Do you home work and you will see fitness shop will sell quality equipment

Armand de Sandu

00:43 07 Sep 18

I've bought two Technogym products from Ash at The Fitness Shop on two separate occasions, he's knowledgeable, approachable, and really pleasant to deal with. I would encourage anyone looking for home or commercial equipment to drop by and have a chat with him. A+ and I'd definitely shop there again!

Travis Johnson

09:55 29 Aug 18

Great range on equipment for the home and professional user.

Mohsen Karsaz

03:02 30 Jul 18

‌I'm very pleased to buy from this store And all that is awesome

Andrew T

05:45 26 Jun 18

Not bad, good product. Wasn't asked about colour of item and it differed to website. --- progress report --had a call from fitness shop after original comment, am able to change colour, thanks for the service.

darcy waugh

05:02 26 Jun 18

The Fitness Shop was a great help to me in dealing with my budget, needs and space issues. Great advice and great price. Thanks.

Saul Mullen

22:16 17 Jun 18

Good equipment and friendly service. The delivery and installation team are quick, efficient and polite.

Ranko Cvjeticanin

07:17 09 Jun 18

Great professional advice and service. I would highly recommend to anyone looking to purchase home equipment.

Robert Elezovic

03:26 09 Jun 18

Just purchased a complete home gym from The Fitness Shop in Essendon.Ash and his team were great to deal with, very professional and knowledgeable, assisted me with the right equipment and ensured a timely delivery and quality install.Great crew and very impressive equipment,Thanks Ash and the Team at The Fitness Shop Essendon.

Julius G

05:38 07 Jun 18

Bought some weights and barbell from this shop for a very good price. Extremely happy with the products and the customer service by Ash.

Huy Tran

01:53 31 May 18

Great shop. This isn't a sports shop, it's a Fitness shop with staff who understands fitness. Ash was very helpful and knowledgeable about the equipment he sells.Also has on site car park for those looking to pick up some heavy equipment. Very handy. Highly recommended.

Stuart Austin

07:27 28 May 18

Great to deal withAsh supplied us with rubber flooring would recommend to anyone looking for gym equipment or advice

Garry Mudford

04:29 26 May 18

We purchased a new treadmill and exercise bike from Ash just over 6 months ago. Ash was very professional and gave us great advice !We are delighted with our new equipment and would certainly recommend the Fitness Shop very highly.

Loulou Negoescu

07:11 22 Apr 18

Lovely team, very helpful and great products!

Nick canteri

01:08 20 Apr 18

I visited the Fitness Shop looking to purchase an Elliptical. Ash offered a variety of options for me to try, there was no push to upsell just genuine interest in my fitness needs. I ended up purchasing a Matrix E30 which I'm extremely happy. Great service, great equipment thanks Fitness Shop

Mark Happydays

02:00 17 Mar 18

Highly recommend these guys when purchasing your gym equipment. Great customer service and good quality equipment.Very happy customer

ryan walker

11:17 14 Mar 18

Excellent service and products I highly recommend

Rachel Gainer

08:07 04 Feb 18

We had a great experience from the start! We ordered an entire new gym full of lots of different machines. The ordering process was easy, they delivered and set every machine up in a very practical way in our home all in less than one day. Very seamless. All the equipment is the new state of the art and we would strongly reccomend the Fitness Shop.

Ricky D

15:00 22 Jan 18

Absolutely awesome experience with the team at The Fitness Shop. I can't speak highly enough of the knowledge, sales approach and not to mention the great deal they worked out for me on some high end equipment. Great follow-up but never pushy. Ash really knows his stuff and is always happy to share some great PT advice. These guys were not a local supplier for me but I traveled the extra distance to shop with them as they were prepared to "go the extra distance" for me. Please support this business, I'm sure you will not be disappointed - thanks guys!

Cameron Blair

06:26 17 Jan 18

We purchased the Inspire FT2 from The Fitness Shop, Ash was very helpful leading to an easy transaction. We're very happy with the equipment, assembly was time consuming but the parts set out and assembly manual were the best I've encountered. I have no hesitation in recommending the equipment or shop to anyone considering a high quality home gym.

Dave Huddle

02:31 07 Jan 18

Maybe one of the best customer service experiences I've had in Australia. Fast & friendly, they quickly resolved a small issue about my machine and had me up and going, even over there holidays!

Stacey Paterson

10:11 22 Dec 17

Friendly and helpful staff.

Leo Lipp

22:37 10 Dec 17

Great purchase experience. Ash has great product knowledge and steered us towards the right piece of equipment and then came and installed it in our home. Extremely happy with the product and the customer service.

Anne Caine

06:28 07 Dec 17

This is a great shop to deal with. Ash (the owner) is very knowledgeable and very helpful. And - unlike a lot of other stores I contacted about purchasing equipment for my home gym - he actually called me back and discussed my requirements! I ended up purchasing a Bodycraft Multi Gym that not only fits into my garage (it was very difficult to find one that did), but it is a superb looking bit of equipment. I live in Canberra and ordered the equipment from his Melbourne shop. After I had paid for it, it was shipped promptly and arrived promptly, and Ash organised for Darryl Day, a Canberra guy who assembles gym equipment, to assemble it for me. This was also done very well and promptly. What a team! Then Ash rang a few days later to see that everything was OK. Top flight service along with top flight equipment (that fits in my garage - did I say that before?). It was so good to experience this combination. I have had a few bad experiences lately with suppliers - so this has restored my faith. No excuses now for not getting fit in 2018!

Vince Zammit

03:47 19 Nov 17

Excellent service & support from knowledgeable staff, without the pushy sales pitch. Greatly recommend!

Lauren Milsop

05:37 11 Nov 17

We had an excellent experience at The Fitness Shop, Ash was extremely helpful considering we are amateur fitness types. We went in having a good idea of what we wanted to spend and come out with, Ash tailored the equipment to fit our budget and needs and we felt really comfortable with the whole transaction. On top of this, the trainer we purchased was not in stock at the time and Ash was generous enough to lend us the floor stock until it arrived. With our gym equipment fully installed by Ash himself, we are now loving it! Couldn't be happier, thanks Ash and Nancy! We will be back to build on our home gym in no time.

Ben Mathieson

01:16 07 Oct 17

Brought the Schwinn Airdyne from The Fitness Shop couldn't be happier with the bike or the service, big thanks the Ashley for sorting out cheaper delivery price!.

Jag Kakarlapudi

03:38 14 Sep 17

Great place to buy high quality fitness equipment. Customer service by Ash is top class. I will definitely show again at The Fitness Shop.Keep up the good work Ash.

Anita Smith

06:29 12 Sep 17

I was really impressed at how quickly my order was processed and at Ash's willingness to fit the delivery into my complicated schedule. He delivered exactly at the agreed time. Very good service.

Christine Dickson

22:55 03 Sep 17

Excellent customer service. Ash was very helpful and knowledgeable about the various products and provided good advice about what was suitable for us. We are very happy with our purchases. The Fitness Shop has our recommendation and we would be happy to buy from them again.

Jordan Moors

08:59 15 Aug 17

My brother was after a waterower rowing machine we called the company and were directed to Ash and The fitness shop, Great customer communication, Ash was very helpful throughout the process from first contact through to delivering right on time, excellent rower and will definitely be back in the future for a new treadmill.Thanks guys

Frederic Bachelet

06:23 15 Aug 17

Great service - fast and convenient delivery. Great experience!!

Wayne Buchner

01:19 04 Aug 17

Found Ash via searching. Extremely helpful and friendly assisting me in finding the right spin bike that will fit my small space. I was kept up to date with delivery which arrived exactly on time. It was wheeled into place. Took me less than 10 mins to put together and first workout completed very nicely.Ash has some nice products and won't be long before I'm back for a beautiful rowing machine.All in all a friendly customer focused team, a fresh and pleasant change from most sellers who seem to never need customers! I'll be back!Thanks Ash and team!

Pendraia Fae

01:39 26 Jul 17

Impressive service...

Nando Pellicano

05:03 11 Jul 17

Cannot fault Ash, and the team at The Fitness Shop. Thanks again for such impressive service and quality equipment. I'll be sure to use you again if required.

patrycja witko

06:10 05 Jun 17

The Fitness Shop has helped me set up my boutique studio with their beautiful range of NOHRD equipment and much more. Dealing with Ash was hassle free and his prices the most compatible I've come across. Ash is an honest salesperson always willing to help and advise on what's best for the client. I just can't help to keep going back for more.

Andrew Colgrave

06:40 12 May 17

Great service with everything you need.This place has the goods. Thank you for all your help.

Zamir Hussain

05:14 10 May 17

Great service and really competitive pricing. Goods where delivered in no time.Highly recommend the Fitness Shop.

Robert Marchiori

06:08 14 Feb 17

Don't look any further if you are in the market for home gym equipment. The service provided by Ash was first class. Not only did he come and setup the product at a convenient time and take away all the boxing, but he resolved a tricky issue with the manufacturer. In the end, Ash made several trips to the house and took care of the problem. We now have a perfect setup and I am so glad we went via The Fitness Shop.

Teresa Pizzinga

05:48 25 Jan 17

Ash, who looked after my requirements in a gym was very helpful from my first visit to the shop right through to purchasing my Gym and setting it up. Extremely happy with the Gym (Bodycraft Mini Xpress), it does everything I expected and the service from all the staff was very friendly, helpful and professional. The delivery and installation was very quick and precise. Would not hesitate to purchase again from this shop. Thanks, everyone.Vince Pizzinga

Paul Phelan

23:39 10 Jan 17

Great product knowledge and easy to deal with. Highly recommended.

s pharr

12:20 10 Jan 17

Ash and the team put together a fantastic home gym. The layout and planning of the gym was fanstastic. The service has been also first class and I wouldn't hesitate to recommend them to anyone. From flooring and mirrors to actually building the stations it was all done for me without a hassle or stress.Steve.

Jimmy Rigogiannis

04:37 06 Jan 17

Great products, great people. No fuss, professional and nice people to deal with. I could not recommend them highly enough!

Peter Snieg

10:12 26 Dec 16

Friendly Knowledgable Staff, Excellent communications & On Time delivery.Highly Recommended.

Leesa Cromie

02:55 20 Dec 16

Excellent service. I had been searching for a particular set of weights for over two months. Although they didn't have it right there, they tracked one down and was able to ensure delivery before Christmas! Such a great business and team at The Fitness Shop. Thank you so much!

Sal Sharma

06:31 11 Dec 16

The team at fitness shop were very friendly, they provided us with honest recommendations and went through everything in great detail. I would be comfortable in recommending them for sure

Andrew Sidwell

05:26 24 Oct 16

Really happy I chose to set up my new home gym with The Fitness Shop. Very welcoming, professional and respectful people. Ash was terrific to deal with, nothing was a problem or too hard. They quoted and designed the gym the same day we met them. Price was very good value and installation was fast. Couldn't have asked for a better experience.

Andy Griffiths

00:24 19 Oct 16

Ash is great to deal with -- fantastic advice, no pressure, and the fast efficient delivery and set up of the equipment was greatly appreciated (especially since it involved a challenging set of stairs). I have bought both a high end bike and a treadmill from The Fitness Shop--I'm extremely happy with both of them and recommend Ash's service wholeheartedly.

Glenn Easterby

07:53 18 Oct 16

Excellent customer service. This included follow up service to replace a cosmetic piece that was slightly damaged in transit. Ash delivered the bike on a weekend, assembled and removed the bulky packaging. After a few weeks on the bike you can really feel the difference in quality. Extremely happy with the purchase. Will recommend 'The Fitness Shop' to anyone that is after a quality piece of exercise equipment. You also know that if there are any problems down the track they'll be happy to help out. Get in and have a look before wasting your time on the endless sites online.

Danielle H

04:53 10 Oct 16

Found Ash really helpful to deal with. Also speedy delivery & setup from him. Highly recommend him & his company...

Kathy Grillo

01:37 07 Oct 16

Great friendly service and very prompt when installing equipment. The whole experience was pleasant.

Zoe Rigby

02:58 28 Sep 16

I have just bought an Elleptical Machine from the fitness shop. The service was excellent, honest and reliable. Delivery was on time. Great piece of equipment.Thanks Nancy and AshZoe Rigby

Pedro Pereira

23:38 27 Sep 16

excellent customer service, professional staff, super fast delivery

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